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SimpleHelp iOS Mobile App
SimpleHelp Mobile is a great way to connect to customers and remote machines from any device with just a web browser. SimpleHelp comes with mobile support as standard and it can easily be accessed...
View ArticleLogging Framework
Answers on a Postcard please… Now that v3.11 has been released, and with a maintenance build just out, our thoughts have inevitably turned to our next release. Although it is early in the planning...
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Ports vs Protocols, 80 and 443
When people are running their own server (like SimpleHelp) they inevitably need to understand ports in some sense. At a minimum they need to understand that: ‘Ports’ exist They are a number Servers...
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How do big bugs ever creep into software?
We’ve all had the experience of upgrading to a new version of some software or even trying some entirely new software only to find that it seems to fail in the most obvious and critical way, leading us...
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New SimpleHelp Logo
We’ve had it for a good number of years now and it’s served us well, but finally it’s time to retire our old logo. Old SimpleHelp Logo Fare-thee-well old s-shape thingy. We had pretty clear ideas about...
View ArticleSpeed in Remote Desktop Applications
The speed and responsiveness of a remote access session is often the factor that determines whether potential customers choose to purchase SimpleHelp or not. Yet optimising SimpleHelp purely for speed...
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Free EC2 Scheduler
Update (22 July 2012): 1.3 now available (see download links) Amazon EC2 is a great platform for self managed hosting. We’ve had AMIs (Amazon Machine Images – template machines with the SimpleHelp...
View ArticleEC2 Scheduler Update 1.3
Just in case you thought nobody was listening, we’ve released a new version of the EC2 Scheduler with some extra bits and bobs and bug fixes. See the original post for details and a download link.
View ArticleVideo: Raspberry Pi hosting SimpleHelp remote support server
We had our Raspberry Pi delivered earlier on in the week so naturally were keen to see if SimpleHelp would run on it. Not only did it run but when we simulated SimpleGateway remote access clients...
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SimpleHelp 4.1 – We’ve got something to show you.
It isn’t often that a software company gets to rework the foundations of its products. Development is often iterative with new features attracting new sales. There often isn’t enough time to go back...
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Managing Customer Remote Support Accounts
When we add new features to SimpleHelp we often try to understand the various needs of our customers, and use this to design features that are flexible enough to serve these requirements. We recently...
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Restricting technician accounts to demos or unattended access
Not everyone wants to use their SimpleHelp server purely for remote support. If you have users who wish to host presentations or access unattended machines then you will want to set up a technician...
View ArticleEC2 Scheduler Update 1.4
The one you’ve been waiting for; Multi-OS background service support, Linux support, snapshots… See the original post for the full details and download link.
View Article5 Ways To Improve The Way You Deliver Presentations
Bad presentations are memorable for just one thing – being bad. Presentations can be bad for many reasons. They can be boring. They can be difficult to understand. They can be hard to view due to poor...
View ArticleSimpleHelp Remote Support – The Fastest Way To Clear Your IT Support Queue
Want to know why your IT support queue is clogged up so often? It’s not the server outages or other major emergency ticket problems that are building up. It’s the niggly little issues that don’t cause...
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SimpleHelp 4.2 Beta Now Available
Merry Christmas! SimpleHelp 4.2 Beta is now available for download! We thought that since the beta had run on so close to Christmas it would be fun to release it as a present to anyone waiting to see...
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SimpleHelp 4.2 Beta – Machine Hierarchy, Offline Machines and Saved Searches
SimpleHelp 4.2 introduces a new way to collect, organise and filter remote computers that you can connect to. In this blog post we’ll detail some of the changes made to how machines are presented in...
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SimpleHelp 4.2 Beta – Access Panel Table and Grid View
SimpleHelp 4.2 includes a revamped Access tab with a range of new features. In this post I’d like to introduce you to two different views of the machines accessible through SimpleHelp, a...
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SimpleHelp 4.2 Beta – Machine Details
The all new Access tab in SimpleHelp 4.2 lays machines out in a more friendly way and includes a range of additional information about each machine including a constantly updated screenshot in Grid...
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SimpleHelp 4.2 Beta – Wake on LAN
The new remote access framework in 4.2 allows SimpleHelp to monitor remote machines easily and quickly, meaning we can show screenshots and other info on demand without establishing a new connection...
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